Terms and Conditions

This page sums up the rules that apply when you open an account and play at Ruby Slots Casino. Our full Terms and Conditions always take precedence over this summary.

Who can play

Players need to be 21 or older, or older still where local law sets a higher gambling age. We can ask for proof of age at any time, and an account we believe belongs to a minor is suspended while we check. Before you deposit, make sure online gambling is legal where you live. Using a VPN, a proxy or any similar service to hide your real location is not allowed.

Your account

Each player and each household may hold one account. Duplicate accounts can be closed straight away, and a player with several accounts receives no winnings. Keep your password private and tell us at once if you think someone else has used your account. An account with no visits to the lobby, games or deposits for two years counts as inactive, and we e-mail you before we delete it. To close your account, write to Customer Support from your registered e-mail address or open a live chat.

Verification

Before a withdrawal is processed we complete our Know Your Customer checks. We may ask for a government photo ID, a utility bill from the past three months, the front and back of the cards you deposited with in the last three months, a selfie with your ID and, where needed, proof that a crypto wallet belongs to you.

Deposits

Deposits come only from payment methods, bank accounts or cards registered in your own name. Deposits made in another currency are converted at the daily rate, and any charges from your own bank are yours to cover. Funds from illegal activity must never be deposited.

Withdrawals

We review each request within 7 to 10 business days and payment follows within 7 to 10 business days of approval. The usual minimum per withdrawal is $100, lower for some methods. If your deposit has not been wagered at least once, we may deduct an 8% fee with a minimum of $4. Card depositors are paid by bank wire to an account in their own name, and crypto payouts are reserved for players who mainly deposit in crypto. Weekly limits start at $2,500 and can rise with your VIP level. Monthly withdrawals are capped at $10,000, or $5,000 when your balance is at least 10 times your total deposits.

Bonuses

Every promotion is available once per person, family, household address, e-mail address and shared computer. Unless an offer says otherwise, bonuses carry a 40x playthrough on slots, scratch cards, keno, bingo, Plinko and board games, and 60x on video poker and table games. Roulette, Baccarat, Craps, Sic Bo, War, Pai Gow Poker, Pontoon 21, Crash games, shooting games, tournaments, Live Dealer and progressive games cannot be played with a bonus. Redeem a deposit bonus before you place any bet with that deposit. Deposit bonus amounts are non-cashable and are removed when the withdrawal is approved. Only one bonus can be active at a time.

Games and fairness

Results come from the game's random number generator. If the result on your screen differs from the one recorded on our server, the server record decides. After a disconnection, your balance is restored to its last complete amount when you sign back in. Winnings caused by a malfunction or game error are void.

Prohibited play

Cheating, collusion, bots, the use of software errors and any change to our vouchers or promotional e-mails are forbidden. In these cases we can void winnings, close the account and refer the matter to the authorities.

Liability

Where the law allows, our total liability is limited to the value of the related bets or $500 USD, whichever is lower. We are not responsible for events beyond our reasonable control. Any tax on your winnings is your own responsibility.

Complaints

Send any concern to Customer Service from your registered e-mail address, and we aim to reply within 28 days. A dispute about a wager must be raised within 3 days of the day it was settled. You can also turn to the Central Dispute System, a third-party service set up by our software provider. The rules follow the law of Anjouan in the Union of Comoros, and the English version prevails.